Hi Reader, Yesterday I sat with the leadership team of a nonprofit. They were building their first AI governance structure. They already have tools in place. A bit here, a bit there. And then came the question I keep hearing in different forms: “We probably want more governance around all of this. But how do we even start? What’s the starting point for something that’s changing faster than we can keep up with?” It’s a fair question. And the answer tends to surprise people. You don’t start...

Hi Reader, Today, I want to tell you about the AI learning paradox. I've been noticing it lately, and you might have seen that as well. The people who are most worried about AI (the ones convinced it's coming for their jobs) are usually the last ones to learn it. You'd think it would go the other way. If you're afraid AI might replace you, the smart move is to get good at it. To make yourself the person who uses it well, not the person it makes redundant. But that's not what happens. The fear...

Hi Reader, Last week I was presenting at WebExpo in Prague — talking about the good and bad of human–AI collaboration. After my talk, one of the attendees came up to me and asked: "How do I know if my team is using AI in the right way?" It's an interesting question because, as I've written before, there is a right and a wrong way of using AI. Research suggests that when AI comes first — when people receive a summary, a draft, or an insight before doing their own thinking — their brains...