Hi Reader, When a team member comes to you and says, “I’m not doing well right now,” what do you do? Most managers who want to help suggest a vacation or give them easier work. To the manager, that’s care. To the team member, it says: I told you the truth, and you stopped trusting me with the work. This is one of the most common mistakes leaders make around mental health at work. It comes from good intentions, and it still does damage. The ACT model: responding when someone says they’re...

Hi Reader, When your role is changing, you cannot just push through. But a lot of managers are telling their teams that it will get better; just keep going. This is still the old paradigm, from when change was a project with a beginning and an end. With AI, change is constant. It will not go away, and you cannot push through it. You need to redesign the way your team works. Three ways AI changes the work AI changes the way we work, and it does it in three different ways. The first is doing...

Hi Reader, The HRBP role is broken. It was meant to be strategic, helping leaders build people strategy for their units. In many companies, it turned into firefighting: solving admin problems, managing conflicts, and patching holes. I wrote about the problem and how to make a job more strategic in a Forbes Coaches Council article. The HRBP as manager coach In the latest Built by People Leaders episode, I talk with Jen Paxton, SVP of People and Talent at Roofr, about how strategic people...