Hi Reader, I remember leading a merger for 500 people. Org charts, salaries, job descriptions, communication plans. Everyone was stressed and nervous and felt the pressure. And everyone turned to HR, expecting everything to be done, because it’s about people. You can’t get that wrong. COVID was the same. No one knew what to do, but it was about people. When a bank I recently joined at the beginning of my career lost its license, the most important thing was to keep people through the crisis....

Hi Reader, When I help teams build their AI strategy (an AI policy, governance, some structure around how they use it), one thing surprises them more than anything else. I hear it in almost in every engagement: "This wasn't so much about AI. It made us look at how we do our work in general." And they're right. Most of the time in those sessions goes to how work gets done: who decides, who checks, how information moves, and what happens when two people disagree. Those rules were there before....

Hi Reader, What do you feel when you open your computer in the morning? So many leaders I coach say they feel tired, even in the morning. While others say they feel energized and happy doing the work. AI was supposed to help with the tired part. It saves time and makes us more efficient. Still, a lot of people don’t feel helped. They feel it gives them more work and pushes them to deliver faster, bigger, more. Why? Every job needs a certain kind of energy, whatever your title is and whatever...