Hi Reader, Have you ever thought of how your team makes decisions? Or is it just you? Or maybe your boss? When we think about decision-making, we often think about the process, the framework, the trade-offs, and the cost of delay. But do we really notice who makes a decision? And what’s the cost when decisions start to follow the style of whoever is at the top? Decision Design In the latest Built by People Leaders episode, I talk with Kylee Ingram, co-founder and CEO of Wizer, about why...

Hi Reader! 12 months ago, everybody was asking the same questions: How can I make my team use AI? How do I scale AI adoption? How can more people in my organization try AI? Now they're asking different questions. Teams are using AI here and there. Personal tools, corporate tools. Everybody is probing and testing. Company-wide adoption isn't the question anymore. The question is: how do we make sense of AI? When AI does part of the job, it changes the way we work in three ways. The first is...

Hi Reader! What do you think is the problem every startup has? Ideas, knowledge, and important questions live in people’s heads and are scattered across Slack, meetings, documents, and email. When someone leaves, it goes with them.This week on Built by People Leaders, I talked with Stacey Richey, Global VP of People at Smartcat, about redesigning how the work happens and putting the People team in charge of AI transformation.“Every time somebody left the company… we lost that part of the...