Hi Reader, When I help teams build their AI strategy (an AI policy, governance, some structure around how they use it), one thing surprises them more than anything else. I hear it in almost in every engagement: "This wasn't so much about AI. It made us look at how we do our work in general." And they're right. Most of the time in those sessions goes to how work gets done: who decides, who checks, how information moves, and what happens when two people disagree. Those rules were there before....

Hi Reader, What do you feel when you open your computer in the morning? So many leaders I coach say they feel tired, even in the morning. While others say they feel energized and happy doing the work. AI was supposed to help with the tired part. It saves time and makes us more efficient. Still, a lot of people don’t feel helped. They feel it gives them more work and pushes them to deliver faster, bigger, more. Why? Every job needs a certain kind of energy, whatever your title is and whatever...

Hi Reader, Have you ever thought of how your team makes decisions? Or is it just you? Or maybe your boss? When we think about decision-making, we often think about the process, the framework, the trade-offs, and the cost of delay. But do we really notice who makes a decision? And what’s the cost when decisions start to follow the style of whoever is at the top? Decision Design In the latest Built by People Leaders episode, I talk with Kylee Ingram, co-founder and CEO of Wizer, about why...