Hi Reader! 12 months ago, everybody was asking the same questions: How can I make my team use AI? How do I scale AI adoption? How can more people in my organization try AI? Now they're asking different questions. Teams are using AI here and there. Personal tools, corporate tools. Everybody is probing and testing. Company-wide adoption isn't the question anymore. The question is: how do we make sense of AI? When AI does part of the job, it changes the way we work in three ways. The first is...

Hi Reader! What do you think is the problem every startup has? Ideas, knowledge, and important questions live in people’s heads and are scattered across Slack, meetings, documents, and email. When someone leaves, it goes with them.This week on Built by People Leaders, I talked with Stacey Richey, Global VP of People at Smartcat, about redesigning how the work happens and putting the People team in charge of AI transformation.“Every time somebody left the company… we lost that part of the...

Hi Reader! For years, I didn’t want to say I worked in HR. I’d been running people functions for more than 15 years — Deloitte, a Swedish bank, then telecom, cloud, a startup selling software to governments in emerging markets. And still, when people asked what I did, I hesitated. Say you’re the CFO and no one questions it. Build a product and people respect that it takes a skill set they don’t have. Say you work in HR, and a lot of people hear a soft factor anyone could handle. Part of that...