Hi Reader, This week, a company asked me to help them build an AI policy. And they kind of expected me to ask them about the tools they use, the rules they apply, and how they can check whether people are actually following those rules. All reasonable questions. But I didn't start with any of them. The first three I asked were: How do your people feel about AI? How do you keep it from getting in the way of their judgment? And how do you plan to work with it, day to day? Here’s why. A policy...

Hi Reader, Yesterday I sat with the leadership team of a nonprofit. They were building their first AI governance structure. They already have tools in place. A bit here, a bit there. And then came the question I keep hearing in different forms: “We probably want more governance around all of this. But how do we even start? What’s the starting point for something that’s changing faster than we can keep up with?” It’s a fair question. And the answer tends to surprise people. You don’t start...

Hi Reader, Today, I want to tell you about the AI learning paradox. I've been noticing it lately, and you might have seen that as well. The people who are most worried about AI (the ones convinced it's coming for their jobs) are usually the last ones to learn it. You'd think it would go the other way. If you're afraid AI might replace you, the smart move is to get good at it. To make yourself the person who uses it well, not the person it makes redundant. But that's not what happens. The fear...