Hi Reader, For the last few months, I’ve had many conversations with HR leaders and executives about what an AI strategy for their organization should look like. And there’s a paradox running through all of them. Very few CEOs and C-suite leaders rely on their most senior HR leader to unlock the value of agentic AI, even though HR is usually the heaviest user of AI in the building, automating recruitment, onboarding, reporting, and compliance. I wrote about that paradox for the Forbes Coaches...

Hi Reader, One of the most important lessons I learned as a Chief People Officer: it's not enough to know your function. You know how to deliver engagement programs. You know how to develop people, what the key recruiting metrics are, all of it. But the most important thing — the thing that shapes a career — is understanding how your function is driving business results. And this isn't only an HR problem. The same goes for IT, admin, marketing — any function. Some get there. Some don't. Today...

Hi Reader, This week, a company asked me to help them build an AI policy. And they kind of expected me to ask them about the tools they use, the rules they apply, and how they can check whether people are actually following those rules. All reasonable questions. But I didn't start with any of them. The first three I asked were: How do your people feel about AI? How do you keep it from getting in the way of their judgment? And how do you plan to work with it, day to day? Here’s why. A policy...