Hi Reader! What do you think is the problem every startup has? Ideas, knowledge, and important questions live in people’s heads and are scattered across Slack, meetings, documents, and email. When someone leaves, it goes with them.This week on Built by People Leaders, I talked with Stacey Richey, Global VP of People at Smartcat, about redesigning how the work happens and putting the People team in charge of AI transformation.“Every time somebody left the company… we lost that part of the...

Hi Reader! For years, I didn’t want to say I worked in HR. I’d been running people functions for more than 15 years — Deloitte, a Swedish bank, then telecom, cloud, a startup selling software to governments in emerging markets. And still, when people asked what I did, I hesitated. Say you’re the CFO and no one questions it. Build a product and people respect that it takes a skill set they don’t have. Say you work in HR, and a lot of people hear a soft factor anyone could handle. Part of that...

Hi Reader! Daria’s here. What’s one of the few metrics everyone agrees on? The CEO watches it. The CFO watches it. HR watches it. Turnover. It's important because it tells you something is wrong. Unfortunately, it doesn’t tell you what exactly is broken. So we do the usual fixes: hire faster, pay more, improve onboarding, run another leadership program. Sometimes one of them helps. But what if it doesn’t? Value Pathing In the latest Built by People Leaders episode, I talk with Clark Ingram, a...