Hi Reader, For the last six years, we've been living in a paradox. When everyone went remote, it became easy and natural to connect with people around the world. Our networks shifted from the people next door and colleagues in the office to basically anyone on the other side of the screen. Time zones were the only thing keeping us from meeting each other. Distance no longer mattered. We thought remote work would disconnect us. Instead, for some of us, it became the best time to connect. Now...

Hi Reader, I remember leading a merger for 500 people. Org charts, salaries, job descriptions, communication plans. Everyone was stressed and nervous and felt the pressure. And everyone turned to HR, expecting everything to be done, because it’s about people. You can’t get that wrong. COVID was the same. No one knew what to do, but it was about people. When a bank I recently joined at the beginning of my career lost its license, the most important thing was to keep people through the crisis....

Hi Reader, When I help teams build their AI strategy (an AI policy, governance, some structure around how they use it), one thing surprises them more than anything else. I hear it in almost in every engagement: "This wasn't so much about AI. It made us look at how we do our work in general." And they're right. Most of the time in those sessions goes to how work gets done: who decides, who checks, how information moves, and what happens when two people disagree. Those rules were there before....