Hi Reader! When I started as a manager, I loved it when people agreed with me. Oh no, I wasn't arrogant. At least, I didn't think so at the time. For me, it felt like confirmation. Like I was reading the room correctly, making good calls, earning trust. Then, a leadership program for a bank I'd invested real time and energy in failed. And in the aftermath, I found out that several people on my team had seen it coming. They'd had concerns. Real ones. And they hadn't said a word — because they...

Hi Reader, What is the most important leadership job right now? In my work with leaders, helping them build strong, engaged teams, I came to the conclusion that the most important leadership job today is to decrease complexity. Not accelerating adoption. Not even increasing capability. But reducing the noise. I was reminded of this in a recent conversation with Martin Beischl, VP of People and Culture, on the Built by People Leaders podcast. He shared his personal approach: "AI implemented in...

Hi Reader, A lawyer in Australia recently thought they'd cracked the code on AI safety. They used Claude AI to research case law. Then—because one AI wasn't enough—they "validated" everything with Microsoft Copilot. Belt and braces. Double-checking. The responsible thing to do. Then they confidently submitted their brief to federal court. All case citations? Completely fabricated. None of them existed. Justice Arran Gerrard was… not amused. He referred the lawyer to the Legal Practice Board...