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Hi Reader! I’ve been thinking about one thing lately: why AI rollouts are stumbling and failing. Why people are not using it, and when they are, why the results are less than satisfactory. The reason is that leaders are treating AI adoption as one challenge when there are actually three. Let me explain. When I work with organizations to build human-AI collaboration, I see the same pattern. There are three completely separate things happening at once: How people feel about AI. How they think...
Hi Reader! Last week was all about books: Kindle Flash Sale, LinkedIn Lives, collaborating with some brilliant business authors. Honestly, a lot of fun. And somewhere in the middle of all of that, CLICKING hit #1 bestseller in Communication in Management on Amazon. The badge wasn't why I wrote the book. But knowing that so many of you picked it up, recommended it, talked about it — that means everything. If you've read it and it resonated, please leave a review on Amazon or Goodreads. It...
Hi Reader! Resilience is a word I’ve lived: navigating toxic cultures, near-misses with being pushed out, relocating rapidly to another country, living through war. Life has given me plenty of material to work with. And for a long time, I understood resilience the way most of us do: something you find when things fall apart. You dig deep, you push through, you get back up. The tougher you are, the faster you recover. What Tissa Richards does in Rethinking Resilience is challenge that framing...